TERMS & CONDITIONS
Stonehurst of Sassafras asks that you please read these Terms & Conditions carefully and in full.
With the current crisis in mind, our policy is in line with the offerings from airlines, tourism operators and travel companies all over the world as well as VIC Fair Trading & DHHS guidelines.
The only exception to this will be if Federal or State Governments impose restrictions banning domestic and/or regional/non-essential travel in place at the time of your arrival, and therefore directly affecting your booking. In this instance, we have two options for affected bookings;
1. Move your booking to a new date within 12 months of the original arrival date. Please note that any increase in tariff (for example, special event weekends and public holidays) for the new dates will need to be paid where applicable. This option is most suitable if you know the dates you would like to move your booking. Please note that the date of your booking will only be permitted to change once.
2. Receive credit for the value of the booking, which will be valid for 12 months from the date of arrival. This credit is non-refundable or redeemable for cash. This is the best option if you are not sure when you would like to take your trip. You will need to both advise new dates and stay at the property before the end of the 12 months.
We fully acknowledge that moving dates or issuing a credit rather than a full refund may not suit everyone, but we are left without another option. The COVID-19 pandemic has decimated the Travel Industry, and we have not been immune to its effects.
TERMS & CONDITIONS
Stonehurst of Sassafras
Stonehurst of Sassafras asks that you please read these Terms & Conditions carefully and in full.
Welcome! We are proud to introduce to you a unique property; an amazing home where guests can relax in comfort and luxury. Stonehurst of Sassafras strives to ensure that every guest enjoys an experience beyond his or her expectations.
As we entrust an entire property into guests hands, we do expect that guests read, abide and comply by the Terms and Conditions. We ask guests to show the utmost care and responsibility, and it is expected that the property and furnishings be returned in the same condition at the end of your stay as at the beginning.
Before booking, please understand that it is a requirement that any damage or accidents, unintentional or otherwise, are the responsibility of the guest and that the guest will meet these repair or replacement costs. Given its definition, we do accept that accidents may occur, but any accident is the responsibility of the guest. Stonehurst of Sassafras will always go above and beyond to repair or replace, by the most cost-effective means, in order to restore the property to the same condition as it was before the guest took occupancy.
Rest assured, in saying the above, we are not unreasonable, and encourage guests to talk to us if there is a concern – communication can solve anything! We know that 99.9% of our guests are amazing, lovely people who simply wish to holiday in comfort – this is what we strive to provide. Please, if in doubt, talk to us as these measures are not designed to prevent our guests from the everyday, relaxing use of a holiday home, only to prevent those not respecting the property and its neighbours, is acceptable.
We thank you, and very much look forward to welcoming you soon as our valued Guest.
TERMS & CONDITIONS of HOLIDAY RENTAL
1. DEFINITIONS
1.1 “Booking” means the period for which you have stayed, or intend to stay, at the property.
1.2. “Property” means the premises you have booked and all it’s fixtures, fittings, and equipment.
1.3. “Management” means Stonehurst of Sassafras.
1.4. “Primary Guest” means the person who makes and pays for both the deposit and final payment, and provides their credit card information for the security deposit/bond. Credit card payments may only be accepted from the Primary Guest. Payments from any other guest will not be accepted.
1.5. “Guests” mean the persons who stay overnight at the property during the booking.
1.6. “Visitor” means a person or guest permitted to visit the property during the booking.
1.7 “Owner” means the person or persons or legal entity that owns the Property.
1.8 “Agents” means a 3rd party booking provider, e.g. AirBnb.com, Booking.com.
2. GUEST RESPONSIBILITY
2.1. Payment of the rental deposit constitutes the Primary Guests’ acceptance of these Terms and Conditions.
2.2. If a guest is booking on behalf of other people, the person booking the accommodation is responsible for the property, and for making all guests and visitors aware of and abide by these Terms & Conditions. Additional information on the property and its functionality are available to guests in the properties’ House Compendium.
2.3. You must be at least 25 years of age to book the Stonehurst of Sassafras.
2.4. Stonehurst of Sassafras is strictly not available for end of school celebrations or bucks parties, and should Stonehurst of Sassafras become aware of a booking that is of this nature, we reserve the right to cancel the booking. All cancellations terms will then apply.
3. PAYMENT
3.1. We accept Visa, MasterCard & American Express. Visa & Mastercard payments will incur a 1.95% credit card processing fee. American Express payments will incur a 2.95% credit card processing fee.
3.2. A deposit of 50% of the full tariff is required to secure the booking and paid only by the Primary Guest. Stonehurst of Sassafras does not ‘hold’ properties without 50% payment.
3.3. If the arrival date is within 30 days of your booking date, the full tariff is required to secure your booking.
3.4. In the event that the full 50% deposit is not received, Stonehurst of Sassafras has the right to re-let the property.
3.5. The balance of the total tariff amount (50%), must be received in full, at least 30 days prior to occupancy.
3.6. If the tariff balance is not received 30 days prior to your check-in date, Management reserves the right to relet the property. Our cancellation policy will apply, and your deposit will be forfeited.
3.7 If you have booked through an Agent website, the payment requirements of this site will apply to your booking.
4. PRIMARY GUEST REGISTRATION AGREEMENT AND SECURITY DEPOSIT/BOND
4.1 When booking with us you accept that;
a. While you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings, and/or any consequential loss suffered by the Property Owner.
b. All fixtures, fittings, furniture and appliances are assumed to be in good working order at the commencement of your stay. In the event that any item is not in good working order at the commencement of your stay, you must notify us immediately, so that the condition of the item can be recorded at that time.
c. If we have not received notification from you, any damage will be deemed to have been caused by you.
d. Any breakages, damage/loss or injury which occur during your occupation must be reported to us prior to your departure, and either replaced to the satisfaction of the Property Owner or, paid for prior to departure at an amount determined by the Property Owner at their absolute discretion. Failure to comply with this condition will result in your bond being held until the matter is resolved, or a claim being lodged with AirBnb if you have made your booking through AirBnb.
e. Malfunctioning equipment or damages. If there are any problems with the property or malfunctioning equipment, please report it immediately and do not leave your report until check-out. We do not issue refunds for problems with Satellite TV, phone, Internet, VCR/DVD players, hot tubs, games/table tennis tables, or anything else that is not considered a necessity. We will make every effort to assist with a solution where possible; however, there may be limited contractors or service providers in the area, after hours or on weekends. You will be held responsible for any damages to the rental home or property, caused by you or your guests. Homes are inspected after each stay, and if any items are missing or damaged you will be charged.
f. You have read and agreed with our Terms and Conditions. Add Link Here. On arrival, we agree to read the Property Compendium and to take note of all emergency exits and equipment
g. I accept that smoking inside the property is forbidden and no cigarette butts will be discarded on the property.
h. That the number of persons staying at the property does not exceed the numbers on the booking form at any time during the occupancy unless written approval has been agreed.
i. I agree that the property will be left in the same neat and tidy condition, as it was when I arrived. This includes, without limitation; stacking the dishwasher and putting on cycle before departure, fridge cleaned out, BBQ cleaned (a $50 charge will apply), and rubbish to be placed in appropriate bins provided, wet towels to be placed in bathrooms. If additional extra-ordinary cleaning is required, the cost will be charged against the credit card (security deposit). In an attempt to keep tariffs low, we only have provision for the household bins. Any additional rubbish can either be removed by the guest (our recommendation) or, if extra rubbish is left behind we will dispose at the guest’s expense – charged to the credit card (please be aware this can be as high as $200+ for excessive rubbish). Excessive cleaning or BBQ cleaning may affect your bond.
j. I confirm that the use of the property during our stay is NOT for end of school celebrations or bucks parties, or any event that I have not received prior permission in writing from Staonehurst of Sassafras.
k. Tampering with locked doors will result in a charge and legal action by the Owner.
i. Music, entertainment and sound equipment are set up for your use and enjoyment. Please do not unplug or play with any of the connections. Instructions for the use of equipment can be found in the house compendium.
4.2. A security deposit/bond of $500 is required for your stay and is payable by credit card. This will be processed approximately 24 – 48 hours before your arrival, so please ensure the funds are available at this time.
4.3. A pre-authorisation is a temporary hold on a security deposit, making these funds unavailable to the Primary Guest cardholder until the charge is cleared.
4.4. The held funds are cleared automatically by your bank between 3-7 business days following your stay, as long as there is no reported damage to the property.
4.5. The Primary Guest responsible for the booking must register with Stonehurst of Sassafras, by returning the registration form to the office, at least 14 days before check-in, to provide their credit card details and authorisation signature, which will be used for the security deposit pre-authorisation.
4.6. This Security Deposit/Bond payment may be used to cover incidental items such as (but not limited to): extra guests not included in the booking, excess internet downloads, any breakages or damages incurred during the stay, odours caused by smoking, replacement keys, excess garbage, emergency call-out fees or cleaning charges in excess of the expected levels of cleaning.
4.7. Stonehurst of Sassafras reserves the right to debit the Primary Guest card with any extra costs above the property pre-authorisation limit, if the damage or costs exceed the pre-authorisation amount.
4.8. Management will notify the Primary Guest by email prior to using any part of the supplied credit card used for pre-authorisation or additional charges above the pre-authorisation amount for any of the above charges.
4.9. Any security bond claim will also be subject to a $100 administration charge to the Primary Guest card.
5. NUMBER OF GUESTS
5.1. Parties and Functions are only allowed at the property if arranged with Stonehurst of Sassafras prior to your arrival.
5.2. The number of guests staying at the property must not exceed the number stated and paid for on the booking confirmation or subsequently agreed in writing or email by Stonehurst of Sassafras.
5.3. Additional guest rates ($100) will apply to additional guests staying at the property over and above the number of guests stated on the booking confirmation notice.
6. CHECK IN, CHECK OUT, PROPERTY ACCESS & KEYS
6.1. Our check-in time is from 2:00 pm onwards, and check-out time is 11:00 am. If the property is not vacated by the agreed time, then extra charges will be incurred.
6.2. Early check-in and late check-out may be available in agreement with Stonehurst of Sassafras (charges may apply).
6.3. Check-in and out times may change subject to availability.
6.4. Stonehurst of Sassafras will make every effort to ensure the property is available as booked. However, Stonehurst of Sassafras reserves the right to make alterations to bookings due to unforeseen circumstances.
6.5. Check-out times must be adhered to. The property should be left in a similar state to its condition on arrival. Please ensure all appliances, fans and air-conditioning units have been switched off, all lights have been switched off – both inside and out, all taps are turned off, no toilets are running, all garbage has been taken out, all dishes are stacked in the dishwasher, and the short cycle started, if any outside furniture has been moved, please return to original position & the BBQ has been left clean.
6.6. Loss of keys attracts a $100 replacement charge.
7. NOISE, PARTIES & DISTURBANCES
7.1. Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of rental. If your behaviour or that of your guests causes damage, danger or annoyance we reserve the right to ask you to vacate the property immediately and be treated as a cancellation of booking, with no refund. A $400 deduction will be charged if we are required to send our Private Security Personnel. A $100 deduction will be charged if a member of Management is required to attend the property to advise you of complaints.
7.2. No music should be played outside of the house after 7pm and any noise must be kept to a minimum after 10.30pm. Offensive noise or language is prohibited and may result in termination of permission to occupy the property, eviction, loss of rental paid, and extra charges for security and other expenses which may be deducted from your Security Deposit/Bond under these Terms & Conditions. In the event of a disturbance or complaint, we will attempt to contact the Primary Guest on the booking to request that the disturbance cease. In the event that we are unable to reach the Primary Guest, then a member of Management will visit the property at your cost.
8. SMOKING
8.1. Stonehurst of Sassafras is a non-smoking property and is equipped with regulation smoke alarms. Please do not discard butts ANYWHERE at the property including lawns and gardens. Odours in the property caused by smoking will attract an additional deodorising fee of $100. Discarding cigarette butts in a rural area has the potential to ignite fires.
9. FIRES
9.1. Stonehurst of Sassafras has strict fire regulations and guidelines, and in warmer months exercises a complete fire ban. As forests surround Stonehurst of Sassafras, please do not under any circumstances and at any time, light any type of fires outside of the property.
9.2 Stonehurst of Sassafras will supply timber for guests throughout the winter season from May-August (inclusive) and subject to change based on weather conditions.
10. CHILDREN & INFANTS
10.1. The property has not been set up to accommodate young children (under approximately 4 years of age). For example, we have not included safety gates on stairs or locks on cupboards, some of the furniture does have sharp corners and some of the blinds do have cords. There is also an open fireplace and a gas fireplace without permanent guards that will be a hazard to anyone that decides to touch them.
10.2 Please supervise children and infants when outside and utilising any play equipment, and when inside using any games, rooms or entertainment provided at the property. Management will not accept any liability of any injury, permanent disability or death of any children and infants at the property.
10.3. Children, under no circumstances, are to be left unsupervised by an adult at the property.
11. PETS
11.1 Stonehurst of Sassafras has a ‘no pets’ policy.
11.2 Management will not accept liability of any pets or animals at the property.
11.3 If evidence of pets have been found on the property, an extra charge will apply (cleaning fee)
12. CANCELLATIONS AND VARIATIONS
12.1. A full refund will be made for cancellations made within 48 hours of the booking if the check-in date is at least 14 days away. A 50% refund will be made for cancellations at least 7 days before check-in. No refunds will be made for cancellations made within 7 days of check-in.
12.6. In the unlikely event of the property being unavailable or out of order due to unforeseen service needs or damage, Stonehurst of Sassafras reserves the right to cancel at any time without notice in the event of these special circumstances. In this case, you will receive a full refund.
13. EVENTS OUTSIDE OUR CONTROL
13.1. Stonehurst of Sassafras reserves the right to move your booking due to circumstances beyond our control.
13.2 Stonehurst of Sassafras does not issue refunds for items we have no control over such as power outages, flooding, lightning strikes and other unforeseen circumstances.
14. AFTER HOURS CALL OUTS
14.1. Guests who require after-hours service are to call our after hours contact number on 0488 110 806.
14.2 If a member of our maintenance staff is required for onsite assistance that is the result of the loss of keys, lock out of accommodation or any issue that arises that is not the responsibility or fault of Stonehurst of Sassafras, a call out fee of $100 will be deducted from your security deposit.
15. LOSS OR INJURY
15.1. Stonehurst of Sassafras take no responsibility whatsoever for loss or damage of any property, or personal injury, or death, of any occupant, guest or invitee of any such occupant, and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge that the environment in which the property is located, and must take extreme care when inside and when venturing outside the property, including, without limitation, observing fire and safety directions and procedures, automatic doors, and exercise caution when near wildlife.
15.2. Stonehurst of Sassafras takes no responsibility for the guests’ personal property. If the property is left at the house and needs to be returned, this will be done at the guests’ costs. Any property left behind can be sent to you by Australia Post ‘Cash on Delivery’ in which the guest has to pay.
16. PERSONAL INFORMATION AND PRIVACY POLICY
16.1. The personal information obtained from this website is used, where you have so requested: To provide products and services to you, to provide you with information, and to send newsletters or other communications to you.
16.2. Stonehurst of Sassafras may use your personal information for direct marketing or promotional activities, however, if we do undertake such activities, you will be provided with an opportunity when first contacted to decline to receive any further communications from us.
16.3. We do not pass guest details on to any third parties or external entities with the exception our after-hours staff if they are required.
17. QUOTING POLICY
17.1. All quotes received from Stonehurst of Sassafras are valid for a period of 7 days only. All our tariffs are published on our own website at www.stonehurstofsassafras.com. If you are provided with an incorrect quote from our staff, Stonehurst of Sassafras reserves the right to adjust the quote to the published tariff. Rates may increase for concert or event weekends and/or maximum house numbers may be applied.
17.2. All estimated quotes from third party websites are based on standard tariffs for minimum guest numbers. Final quotes for any properties must be from Stonehurst of Sassafras reservations team.
18. TELEPHONE & INTERNET
18.1. Stonehurst of Sassafras provides access to NBN internet. Please refer to the property compendium for WiFi details.
18.2 Stonehurst of Sassafras cannot guarantee phone or internet coverage at the property.
19. PARKING, VEHICLES & VEHICLE ACCESS
19.1. Vehicles must be parked in the designated parking areas and garages, and not on the grass or lawn. Any additional guests visiting the property where car parking is beyond the capacity of the property will need to either park on the street or arrive and depart via transfers such as private cars or buses.
19.2. Vehicles (including motorbikes) are not permitted to drive off designated roads, e.g. onto lawns, paddocks, fields, bush tracks or fire trails.
19.3. No alternative accommodation of any kind is permitted at any Stonehurst of Sassafras property. This includes, but is not limited to; motorhomes, camper-trailers, caravans, tents or swags. Vehicles that provide accommodation cannot be used instead of, or in addition to, beds provided at the property.
19.4 The use of trail bikes, dirt bikes, quad bikes or any similar vehicles is not permitted on the property.
20. WEDDINGS/EVENTS
20.1 All weddings & events must be communicated to Stonehurst of Sassafras for approval.
20.2 All weddings & events hold a fee on top of the house booking fee.
20.3. Any 3rd party providers attending the property must have all relevant insurances.
21. WATER SUPPLY/RESTRICTIONS
21.1 Slip n Slides or Water slides (large pieces of plastic laid out on the lawn or area of the property for the purpose of sliding down with running water) are not permitted on any property.
22. SPA
22.1 The spa or other house facilities are only for use by guests residing at the property. The spa must not be used between the hours of 10.30 pm and 7.00 am.
22.2 Please ensure that the water levels do not drop below the filter box level on the spa, as this can damage the pump motor. Please call Stonehurst of Sassafras 0488 110 806 should the spa level be close to dropping, or if it drops below an acceptable level, to ensure we can direct you to the right water supply to top the pool/spa up with.
22.3 Please ensure that children are supervised at all times when using the spa.
